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  1. IV Studio
  2. Website Order Support

Website Order Support

Questions about individual customer orders from our web store at https://shop.iv.studio/

Order Issues

  • Can I return my order?
  • Can I cancel my order?
  • What should I do if I receive a damaged product?
  • What should I do if I am missing a product in my order?
  • What should I do if pieces in my new game are missing or defective?
  • I entered the wrong email address at checkout, what do I do?
See all 7 articles

Shipping & Delivery

  • Can I change the shipping address for my order?
  • What is the estimated shipping time for my order?
  • When will my order ship?
  • Which countries do you ship to?
  • My order is lost, what do I do now?
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