We have a 15-day return policy, which means you have 15 days after receiving your package to request a return.
We are happy to provide 100% refunds (not including shipping and handling fees) for unopened products. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (including shrink wrap). You’ll also need the receipt or proof of purchase.
To start a return, please submit a request using this form.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we’ve received and inspected your returned package, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
If you haven't received a refund you're expecting, note that it can take up to 10 business days to appear on your card statement.
Return Policies:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged, defective or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your product(s) arrived damaged, please refer to this article instead for instructions to report a damaged item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.